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Shipping & Returns

 

COVID-19 continues to impact the book industry’s supply chain. Due to the current circumstances, we are working closely with our printing partner to ensure print book orders are fulfilled as safely as possible. While shipping times have not been affected, we are experiencing significant printing delays from 3 to 4 weeks.

 

Shipping

We can ship to virtually any address in the world. However please note that there are restrictions on some products, and some products cannot be shipped to international destinations. If you are not able to place your order online, please contact our sales department for assistance, and we will be happy to help.


We reserve the right to use the shipping method and carrier of our choosing based on destination, product, quantity, and cost. If you want to request a Rush Service or a specific carrier, please contact us to see what options are available. (NOTE: Rush Services may not be available on most products the last 6 weeks of the year due to the Holidays.)

We have multiple warehouse/shipping points. Orders with more than one product may ship from multiple fulfillment centers. This means orders may arrive in more than one package and on different days. For US shipments, products typically ship within 1-5 days*. If your order is shipping from multiple locations, we will update the order status for each product as it ships. For shipments outside of the US, shipping times may vary depending on country of origin and delivery.

*Please NOTE for orders shipping to a California address or to a PO Box: Due to state regulations, shipments to the state of California may take an additional week for processing. Some products cannot be shipped to PO Box addresses (US and international) depending on the carrier and may take additional time for processing. Feel free to contact our sales department if you have questions or for further information.

You can contact our sales department by calling (800) 367-1844 or (706) 504-9192, or email us.

 

Returns Policy

If you wish to return an item, please contact us for instructions on making your return. You will receive a full refund for the cost of the item when it is returned in its original, new condition, along with proof of purchase within 30 days of delivery for retail customers or 90 days for wholesale accounts*. No returns will be accepted after these times. All shipping is non-refundable.

Your refund will be issued upon receipt of the item. It must be in the same condition as it was upon delivery to you. You should expect to receive your refund within four weeks of returning the item.

*Please contact the sales department at (800) 367-1844 for more details as restrictions may apply.

 

Damaged or Incorrect item

If your item arrives damaged, or is incorrect, simply notify TEACH Services, so we can resolve the issue. You must contact us within 30 days of receipt to file a claim for incorrect or damaged products. For missing items, please allow up to 30 days from the time the item was shipped for it to be considered “lost.”